Lifeguard

Lifeguard - Overview

Lifeguard is powerful software designed to manage cinema NOCs and monitor equipment across the entire circuit.

Functionality includes:

• Comprehensive monitoring
• Proactive alerts via email or SMS
• Trouble-ticketing

View the Lifeguard Brochure

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If you have questions on our digital cinema services, software or how we could help you and your business, please get in contact.

Key features explained:

Comprehensive monitoring
View all devices at each site in a circuit, including projectors, playout servers, TMS and sound and network equipment. Lifeguard is always on, always connected. Monitor data on multiple operational parameters such as equipment temperature, disk errors and lamp hours.
Intuitive dashboard view
See all your sites on a map, and drill down to site or even device level. Display detailed device information, and details of any errors. Monitor key statistics with icons for issues with connectivity, storage, general alerts and SLA breaches.
Trouble ticketing integration
Lifeguard integrates an intuitive user interface with a trouble ticketing system customised especially for digital cinema. Raise tickets against sites, screens or individual equipment items. Record, track and report all support actions, and performance against SLAs. See trends of problems over time, so resources can be focused efficiently.
Intelligent, dynamic search
Instantly view reports showing exactly the information you need with Lifeguard’s powerful natural search function. Search easily for a specific brand of device, anything running a particular version of software or firmware, or simply anything in an error state, and much more.
Powerful database querying
Quickly and easily query the Lifeguard database, viewing issues by device, screen, site, or specific combinations of factors. Early visibility over recurring issues means less time lost to faults.
Proactive alerting & reporting
Configure exactly what you want to be alerted on, and have reports sent to wherever you are via SMS or email, allowing early alerting to faults. Analyse data over many months to investigate trends and identify and address common issues.