Lifeguard

Lifeguard - Overview

AAM’s Network Operations Centre (NOC) tools – Lifeguard - provides centralised equipment monitoring and issue resolution for digital cinemas.

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Key features

Equipment Monitoring
Service Desk
Simplicity
SLA
Reporting

Centralised equipment monitoring and issue resolution for

digital cinemas

Key features explained:

Equipment Monitoring
Monitor digital cinema equipment 24/7- flexible notifications can alert for virtually any event.
Service Desk
Support tickets can be raised, assigned and resolved by the support team or local integrator.
Simplicity
Support tickets can be raised via email, AAM TMS, Monitoring System and automated hotline.
SLA
Tickets are automatically assigned an SLA configured for different operating levels, allowing automatic escalation and full audit trail.
Reporting
View most recent issues, analyse data, group issues by type (model, circuit, cinema). The software integrates with AAM Auditor software to apply new updates to the asset register. Lifeguard also provides user defined reports, for example LMS storage, lamp hours or software versions.